Integrated Learning - Support

In addition to providing our students with the study tools and training required for learning, the learning process often requires the need for supplemental support services to help complete the learning cycle. Our support resources are an extension of our reinforcement tools.

The following tools are provided to address the needs of this component in the learning process:

Ongoing Account Executive Consultation The breadth of consultative services enables us to provide a local and personal touch to every customer. We have account executives supporting the business-to-business and enterprise segments, educational consultants focused on consumers and additional support for enterprise organizations. My New Horizons Home Page Students each have their own personalized portal on newhorizons.com. This portal provides access to the Online LIVEi Learning Plan for students that have purchased an Online LIVEi course.

Technical Help Desk Support

Technical Help Desk support is available to assist Online LIVE and Online ANYTIME students with any technical difficulties to ensure that their online learning is on track and on schedule.

KnowledgeShare Forums

Community forums offer a valuable opportunity to meet fellow students, continue discussions from your courses or strike up new conversations with students in related classes or with common interests. There are community forums on many different IT topics to allow you to find just the help you need. Training Administration Track the progress and results of the learning through the customized reports and capabilities of the learning management system.