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Title: |
2272 Implementing & Supporting Microsoft Windows XP Professional - ML |
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Delivery Method: |
Mentored Learning |
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Duration: |
10 Sessions |
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Overview: |
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft® Windows® XP Professional in a variety of stand-alone and network operating system environments. |
| Who
Should Attend: |
The target audience consists of IT support professionals who: Are new to the Windows XP Professional product, Provide Helpdesk support for Windows XP Professional desktops, Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment |
| Pre-requisite(s): |
A+ Certification
Network+ Certification |
| CPE
Information: |
CPE Credits:
0
hours
Course Level: Basic
Instructional Method: Group-live
Additional CPE Information |
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Outline: |
Lesson 1: Installing Microsoft Windows XP Professional
Planning an Installation of Microsoft Windows XP Professional
Installing Windows XP Professional from a Product CD
Installing Windows XP Professional over a Network
Upgrading to Microsoft Windows XP Professional.
Transferring User Settings by Using the USMT
Activating Windows XP Professional
Troubleshooting Failed Installations
Lesson 2: Automating an Installation of Microsoft Windows XP Professional
Introduction to Automating an Installation of Windows XP Professional
Creating Answer Files
Creating a Uniqueness Database File
How Setup Uses Answer Files and UDFs
Performing an Automated Installation of Windows XP Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image
Remote Installation Services
Lesson 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional
Installing and Configuring Hardware Devices
Working with Drivers
Troubleshooting Hardware Devices
Lesson 4: Managing Disks
Working with Disk Management
Working with Basic Disks
Working with Dynamic Disks
Preparing Disks When Upgrading to Windows XP Professional
Managing Disks
Defragmenting Volumes
Lesson 5: Configuring and Managing File Systems
Working with File Systems
Managing Data Compression
Securing Data by Using EFS
Lesson 6: Troubleshooting the Boot Process and Other System Issues
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State
Lesson 7: Configuring the Desktop Environment
Configuring User Desktop Settings
Customizing the Desktop Environment
Configuring System Settings
Understanding How User Profiles and Group Policy Affect Desktop Customization
Using Remote Assistance
Lesson 8: Configuring TCP/IP Addressing and Name Resolution
Configuring IP Addresses
Troubleshooting IP Addresses
Determining TCP/IP Name Resolution Methods
Configuring a DNS and WINS Client
Connecting to a Remote Host
Lesson 9: Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks
Examining Workgroups and User Accounts
Creating and Authenticating Local User Accounts
Configuring Local Security
Configuring Logon Options in a Workgroup
Configuring Networking Options in a Workgroup
Joining a Domain
Operating in a Domain
Lesson 10: Supporting Remote Users
Establishing Remote Access Connections
Connecting to Virtual Private Networks
Configuring Inbound Connections
Configuring Authentication Protocols and Encryption
Using Remote Desktop
Storing User Names and Passwords to Facilitate Remote Connections
Lesson 11: Configuring Microsoft Windows XP for Mobile Computing
Configuring Hardware for Mobile Computing
Configuring Power Management Options for Mobile Computing
Making Files, Folders, and Web Pages Available for Offline Use
Lesson 12: Monitoring Resources and Performance
Determining System Information
Using Task Manager to Monitor System Performance
Using Performance and Maintenance Tools to Improve Performance
Monitoring Event Logs
Configuring Program Compatibility |
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